Refund policy

At Progenz Nutrition, customer satisfaction is our priority. We strive to provide high-quality nutritional supplements. Please read our Refund & Return Policy carefully before placing an order.

Returns

Due to the nature of dietary supplements and for health and safety reasons, we do not accept returns of opened or used products.

We accept returns only if:

The product is unopened, unused, and in its original sealed packaging.
The return request is made within 30 days of the delivery date.
The product was received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us process your request, please include:

Your order number
Clear photos of the product and its packaging
A brief description of the issue

Once your request has been reviewed and approved, we will offer a replacement or issue a full refund at no additional cost.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

Opened or used supplements
Products with broken or removed safety seals
Items marked as Final Sale or Clearance
Gift cards
Products damaged due to misuse, improper storage, or handling by the customer

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

If the return is due to a change of mind or an ordering mistake by the customer, the customer is responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect product, Progenz Nutrition will cover the return shipping costs.