Shipping policy

Thank you for shopping with Progenz Nutrition. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand or promotional sales, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders (India): 3–7 business days
International Orders (if available): 7–21 business days, depending on the destination and customs processing.

Please note that delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available). You can use this tracking number to monitor the progress of your shipment.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
Customs clearance (for international orders)
Incorrect or incomplete shipping information provided by the customer

Progenz Nutrition is not responsible for delays caused by shipping carriers or events beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to make changes. Additional shipping charges may apply if the package is returned and needs to be resent.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Include:

Your order number
Photos of the package (if damaged)
A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.